Customer Support

Sonal Track Service Support

You may be asking yourself why you should trust Sonal Track with your business. The short answer is because we care about every order of every one of our customers. From the moment you place an order, you can be sure that our dedicated support team will do everything they can to earn your trust as a lifelong customer.

Professional prices

We work as a manufacturer of GPS hardware for fleet management and asset tracking, guaranteeing wholesale prices for our customers on all fleet management, car and driver safety, vehicle security, and asset management and products, providing low price points for every project and every budget.

A professional team

A commercial service dedicated to professionals is available throughout the day to help you win in the field of GPS tracking and the Internet of Things(IoT). This adds value to the vertical market applications that generate revenue and market share, especially for solution providers, system integrators, operators, enterprises, distributors, carriers, government, and retailers. We will guide you in the process of installation. A win-win partnership.

A dedicated assistance

Our wireless IoT equipment and solutions technicians benefit from large expertise and help to answer all your technical questions about wireless communication products for fleet management and asset tracking. Before selling a product, they run tests on all performances.

Customizable

Work as a global provider of vehicle tracking and fleet management systems provides high-quality GPS terminal equipment and IoT solutions, providing reliable support for wireless IoT applications, such as in-vehicle communications, fleet management, item tracking, personnel safety management, telemedicine, wireless health management, and remote monitoring.

Sonal Track Service Policy

The SonalTrack Warranty Policy is stated below. If you are ready to return a product, please review our Return Merchandise Authorization Policy.

The SonalTrackWarranty Policy is provided by SonalTrack and covers defects in workmanship and materials. SonalTrack offers our customers the following limited warranty. The GPS tracking devices for fleet management and asset tracking and its components mentioned in the User’s Manual shall be provided with a 1-year warranty for normal use (man-made malfunctions excepted) starting from the date of shipment from the SonalTrack factory. In certain places where local laws have special provisions for the term of the warranty, the foregoing term shall not be applicable. This warranty offers special legal rights. You are entitled to other rights pursuant to local laws. The Buyer/Customer is responsible for certain service and maintenance expenses. Please contact SonalTrack Customer Service for further details on specific products.

The following situation is not covered by the warranty:

  • Finished goods lost or serial number manipulated;
  • Loss or damage due to force majeure or external reasons;
  • Misuse, accident, negligence, unauthorized alteration or repair;
  • Overuse;
  • Violation of operation stipulations.
  • Within the 1-year warranty period, if the GPS Tracker Products is out of order in the range covered by the warranty, SonalTrack shall repair or replace the GPS Tracking Products in its own way. For warranty services, please contact SonalTrack Customer Service Center. The cost of delivery shall be charged by the customer.

Our Happy Customers